Shipping Policy

Shipping Country & Region

At present, our shipping services are available exclusively within:

  • Malaysia (Peninsular Malaysia & East Malaysia)
  • Singapore

Please note that for shipments to other countries, we kindly request you to reach out to us through the following channels:

  1. Email: info@adelaislingerie.com
  2. WhatsApp Number: +601110998319
  3. Facebook: Adelais Lingerie & Undergarment Store
  4. Instagram: Adelais_Official

Delivery and shipping costs are computed based on the most recent updates and rates provided by our collaborative courier partners.

Standard Shipping Rates

Malaysia (West Malaysia):

  • Region:  Peninsular Malaysia
  • Shipping Rate: RM8.00 
  • Courier Service: KEX Express
  • Delivery Timeframe: 2-4 Days 
  • (For urgent cases, please reach out to our CS)

Malaysia (East Malaysia):

  • Region: East Malaysia
  • Shipping Rate: RM15.00
  • Courier Service: KEX Express
  • Delivery Timeframe: 5-7 Days 
  • (For urgent cases, please reach out to our CS)

Singapore:

  • Region: Singapore
  • Shipping Rate: From RM35.00
  • Courier Service: Ninjavan Express
  • Delivery Timeframe: 3-6 Days 
  • (For urgent cases, please reach out to our CS)

In-store Pickup

NOTES: These rules are applicable exclusively to East Malaysia.

During checkout, the system cannot identify your location, and the displayed signature box cannot be shipped to East Malaysia due to its volumetric weight calculation,

Volumetric measurement = ((38cmx28cmx12cm) / 6000 = 2.128KG)

Consequently, the courier service charges for a 3KG shipment to East Malaysia, even for a single bra. Hence, we will not send the signature box to East Malaysia with the default shipping rate. Your understanding in this situation is appreciated.

However, rest assured that parcels for East Malaysia will be securely wrapped with air bubble and placed in a dust bag to protect the items during transportation.

Order Processing

  • We dispatch orders from Johor Bahru, Johor, Malaysia.
  • Ready stock orders are processed within 1-2 business days, excluding weekends and holidays. Pre-ordered items are handled within 1-2 business days upon stock arrival, which may take 8-21 business days.
  • Upon successful order placement, an email confirmation with order details will be sent. If you don't receive an email, please check your spam/junk filter or contact us for confirmation.
  • Kindly verify and confirm that the provided address is accurate. We cannot be held responsible for non-delivery resulting from errors in the address details. In the event of a returned order due to an incorrect address, the customer will be responsible for the second shipment fees. Upon receipt of payment, we will arrange for a second delivery.

For order assistance, promptly reach out to us through:

Email: info@adelaislingerie.com
WhatsApp Number: +601110998319

Facebook: Adelais Lingerie & Undergarment Store
Instagram: Adelais_Official

How do I check the status of my order?

Upon the shipment of your order, an email notification containing a tracking number will be sent to you. Please allow 24-48 hours for the tracking information to be available.

If you do not receive your order within 7 days after receiving the shipping confirmation email, please reach out to us through:

Email: info@adelaislingerie.com
WhatsApp Number: +601110998319
Facebook: Adelais Lingerie & Undergarment Store
Instagram: Adelais_Official

Paste your tracking number here!

Parcel Tracking for KEX Express: https://www.abxexpress.com.my/tracking 

Parcel Tracking for NINJAVAN Express: https://www.ninjavan.co/en-my