Shipping policy
Shipping Country & Region
At present, our shipping services are available exclusively within:
- Malaysia (Peninsular Malaysia & East Malaysia)
- Singapore
International Shipment
Please be advised that for international shipments, we kindly ask you to contact us through the following channels:
- Email: info@adelaislingerie.com
- WhatsApp: 601110998319 & 60162888319
- Facebook: Adelais Lingerie & Undergarment Store
- Instagram: Adelais_Official
Standard Shipping Rates
Delivery and shipping costs are calculated based on the most recent updates and rates provided by our collaborative courier partners.
Malaysia (West Malaysia):
- Region: Peninsular Malaysia
- Shipping Rate: RM8.00
- Courier Service: Ninjavan Express
- Delivery Timeframe: 2-4 Days
- (For urgent cases, please reach out to our CS)
Malaysia (East Malaysia):
- Region: East Malaysia
- Shipping Rate: RM18.00
- Courier Service: KEX Express
- Delivery Timeframe: 5-7 Days
- (For urgent cases, please reach out to our CS)
Singapore:
- Region: Singapore
- Shipping Rate: From RM35.00
- Courier Service: Ninjavan Express
- Delivery Timeframe: 3-6 Days
- (For urgent cases, please reach out to our CS)
In-store Pickup
We offer the option for local pickup during checkout, with no associated shipping rate. Our office is located in Ulu Tiram, Johor Bahru. Please contact our customer service before arriving for office pickup, as we need time to prepare the parcel.
- Email: info@adelaislingerie.com
- WhatsApp: 601110998319 & 60162888319
- Facebook: Adelais Lingerie & Undergarment Store
- Instagram: Adelais_Official