Shipping policy

Shipping Rates

Currently, we only provide shipping within Malaysia and to Singapore.

Notes: For other countries, kindly contact us with:
1. Email: info@adelaislingerie.com
2. WhatsApp Number: +601110998319

Delivery and shipping charges are calculated according to the latest updates and rates from the collaborated courier partners. 

Notes: Delivery charges of an order will be calculated and displayed at checkout page. Please keep in mind that the delivery rates charged according to the volumetric weight with BOX dimensions (38x28x8cm), equal to 1.7 kg (Counted as 2KG). *strictly applied to East MY*

With this, we offered few shipping option for East MY users to pick the preferences accordingly. - Without Box & with box (delivery rates)

Refer the latest delivery rates based on the table below:

Destination

Peninsular Malaysia

East Malaysia

Singapore

Region

Johor
Malacca
Negeri Sembilan
Kuala Lumpur
Putrajaya
Selangor
Kelantan
Terengganu
Pahang
Perlis
Kedah
Penang
Perak

 

Sabah

Sarawak

Labuan

All

Shipping Rate (RM)

RM8 

RM15

From RM35
Courier Company KEX Express 
NinjaVan		 KEX Express 
NinjaVan		 NinjaVan

Delivery Standards

2-4 business days

5-10 business days

3-5 business days

In-store Pickup

  • Currently, We allow in-store pickup

Order Processing

  • We ship from Johor Bahru, Johor, Malaysia.

  • We process ready stock order within 1-2 business days (excluding weekends and holidays).

  • Pre-ordered items are processed within 1-2 business days of arrival in stock which take 8 - 21 business days.

  • Successfully placed orders will receive an e-mail confirmation with order details. If you do not receive an e-mail, please check your spam/ junk filter or contact us for confirmation.

  • If you need any assistance with your order, please contact us immediately at:

    1. Email: info@adelaislingerie.com

    2. WhatsApp Number: +601110998319

  • Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors on address details provided. If an order is returned due to an incorrect address, customer will need to take responsible on second shipment fees. We will then arrange second delivery once payment received. 

  • Delivery process might take longer time due to Covid-19, especially shipment to East Malaysia. We are not responsible for shipping carrier delays.

 How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at:
1. Email: info@adelaislingerie.com
2. WhatsApp Number: +601110998319

Contact us with your order number, and we will look into it for you.

Before shipment we will fulfil the order with tracking number and tracking URL which will be sending to your email.

 

Paste your tracking number here!

Parcel Tracking for KEX Express: https://www.abxexpress.com.my/tracking 

Parcel Tracking for NINJAVAN Express: https://www.ninjavan.co/en-my