FAQ1. Do I need an account to make purchases?
Account is optional for customers. Customers may sign up an account to start your purchase.
2. Do you have size guide/ chart?
Yes. we do provide size guide in chart and AI size calculation in every product pages. By filling up your measurement, suggested size will be generated through system. Of course, you may also contact us for size helping!
3. How do I know my size and recommended bras?
By using the [ size guide ] shown in product page, fill in your measurement, it will generate the suggested size automatically.
4. How to pay?
We accept various payment method:
Under Billplz Payment have:
|Online Banking||FPX Payment|
Touch 'n Go
Maybank QR Pay
5. Shipping information
We ship to Malaysia and Singapore. Click on the link to check the shipping rates. https://www.adelaislingerie.co/pages/shipping-policy
6. What courier service been chosen?
Peninsular Malaysia: ABX Express
East Malaysia: POS-Laju
Singapore: SF Express
7. How long to receive parcel?
West Malaysia and Singapore take about 2-4 working days. While East Malaysia take about 5 - 8 working days to reach.
8. Is exchange & return service available?
Yes. We provide exchange & return service with policy. Feel free to check it out.
9. How to track my parcel status?
Click the link below and paste the tracking number that sent to your email.
Paste your tracking number here!
Parcel Tracking for POS-Laju : https://www.tracking.my/poslaju
Parcel Tracking for ABX Express: https://www.abxexpress.com.my/tracking
Parcel Tracking for SF Express: https://www.sf-international.com/my/en/dynamic_function/waybill/