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New customers save 10% with code HELLOADELAIS

Every 3 Bras get 1 FREE Panty

Redeem Mother's Day Gifts Set with orders over RM250.

Free Shipping: RM200 (WM) - RM300 (EM) - RM680 (SG)

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Free shipping for orders: RM200 WM, RM300 EM, RM680 SG. Free shipping for orders: RM200 WM, RM300 EM, RM680 SG.
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Refunds

We did not provide refund service for any purchase from website. 

 

Recommendation for Bra Size

Feel free to contact us for personalised size recommendations through our consultant at:

 

Exchange & Return

Our return and exchange policy allows for a window of 7 business days after receiving your item. During this period, you can request a return and exchange. 

Please note that any return and exchange requests made after this 7-day period may be subject to rejection by the merchant, citing the expiration of the designated exchange window.

To be eligible for an exchange, the item must be maintained in its original condition;

  1. Devoid of any wear or usage,
  2. Complete with attached tags,
  3. Presented in its original packaging as received, and
  4. A Signature Box (Except For East Malaysia) and Dust Bag will be supplied with each bra purchase, and it is imperative to return both the box and dust bag as part of the exchange process.

We retain the authority to decline the exchange procedure for items that do not adhere to the specified criteria for original condition.

Please be aware that the buyer is responsible for the exchange process fees, including the return and re-shipment charges. We kindly ask you to contact our customer service before initiating any return and exchange for online purchases.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items

Panty and Nubra are not allowed for return and exchange due to hygiene concern. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

 

Gentle Reminder

The product(s) must be returned in a new and original condition, complete with label tags, and in the original packaging, including the dust bag and box.

Any products that are damaged, defective for reasons other than manufacturing defects, or soiled will not be accepted for return.

Please exercise care during fitting to prevent any potential damage or soiling issues, particularly for products in white or light color tones.

To initiate a return, please reach out to us through the following channels: