Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.

Payment method provided for Singapore (Billplz-Visa & Master Card)

We provide a variety of payment method:

1) Billplz (Malaysia & Singapore)

 2) Online Banking / Cash Deposit 

For customer who choose to make payment via Cash Deposit / Online Transfer. Kindly complete the payment and provide payment notification to us within 24 hours upon order placed as all unpaid orders will be automatically cancelled after time limit.

Customers can directly contact through our social media platform, email or whatsapp number
Email: info@adelaislingerie.com
WhatsApp number: 011-10998319

Shipping Rates

Currently, we only provide shipping within Malaysia and to Singapore.

Notes: For other countries, kindly contact us with:
1. Email: info@adelaislingerie.com
2. WhatsApp Number: +601110998319

Delivery and shipping charges are calculated according to the latest updates and rates from the collaborated courier partners. 

Notes: Delivery charges of an order will be calculated and displayed at checkout page. Please keep in mind that the delivery rates charged according to the volumetric weight with BOX dimensions (38x28x8cm), equal to 1.7 kg (Counted as 2KG). *strictly applied to East MY*

With this, we offered few shipping option for East MY users to pick the preferences accordingly. - Without Box & with box (delivery rates)

Refer the latest delivery rates based on the table below:

In-store Pickup

• Currently, We allow in-store pickup

Order Processing

• We ship from Johor Bahru, Johor, Malaysia.

• We process ready stock order within 1-2 business days (excluding weekends and holidays).

• Pre-ordered items are processed within 1-2 business days of arrival in stock which take 8 - 21 business days.

• Successfully placed orders will receive an e-mail confirmation with order details. If you do not receive an e-mail, please check your spam/ junk filter or contact us for confirmation.

• If you need any assistance with your order, please contact us immediately at:

  1. Email: info@adelaislingerie.com

  2. WhatsApp Number: +601110998319

• Please review and ensure that you have entered the correct address. We are not responsible for non-delivery due to errors on address details provided. If an order is returned due to an incorrect address, customer will need to take responsible on second shipment fees. We will then arrange second delivery once payment received. 

• Delivery process might take longer time due to Covid-19, especially shipment to East Malaysia. We are not responsible for shipping carrier delays.

 How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become available. 

If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at:
1. Email: info@adelaislingerie.com
2. WhatsApp Number: +601110998319

Contact us with your order number, and we will look into it for you.

Before shipment we will fulfill the order with tracking number and tracking URL which will be sending to your email.

Paste your tracking number here!

Parcel Tracking for KEX Express: https://www.abxexpress.com.my/tracking 

Parcel Tracking for SF Express: https://www.sf-international.com/my/en/dynamic_function/waybill/

Refunds

We did not provide any refund service. 

Exchange & Return

We have a 7 business days return & exchange policy, which means you have 7 business days after receiving your item to request a return and exchange.

To be eligible for a return and exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at:
1. Email: info@adelaislingerie.com
2. WhatsApp Number: +601110998319

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Panty and Nubra are not allowed for return and exchange due to hygiene concern. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

Gentle Reminder

Product (s) need to return in new & original condition with label tag , original packaging (dust bag & box).

Product(s) with damaged , defective other than manufacturing defect, or soiled will not be accepted.

Kindly fitting with care to avoid any possible damaged or soiled issue,  especially for white or light color tone products.

Exchanges

We fully understand that customer might accidentally purchased the wrong size which not fit on them. Therefore, we provide size exchanging service to ensure the perfect fit on every customers. Do not hesitate to get in touch with us for sizes suggestion from our consultant at:
1. Email: info@adelaislingerie.com
2. WhatsApp Number: +601110998319